Copyright © 2025 UK Unplugged CIC
Anything you buy on our site that isn’t part of a subscription or an event, will be shipped by Royal Mail or hand delivered within 5 working days of an order being placed.Â
Things that may affect our delivery: how much we have of an item, where you live, and anything effecting the post office (weather, strikes etc.)Â
You must cancel by contacting us within 14 days of receiving an order if you want to return it. See the Returns and Refunds Policy below.
Yearly subscriptions
The first box is shipped within 5 working days of an order being placed. Subsequent boxes will be shipped in the 3rd week of the month.
You can cancel by notifying us within 14 days of the contract. After 14 days, you cannot cancel your year subscription mid-term. You can cancel the automatic renewal at any time and you will still receive the outstanding boxes for that year’s subscription but it will not renew.Â
Monthly SubscriptionÂ
The first box will be shipped to you on the 3rd week of the month after you pay for your first month’s order.
You can cancel your monthly subscription at any time. If you’ve already paid for your next order, that will be the final box you receive and no further charges will be made.
 As our Unplugged boxes are personalised, and many have perishable items, they cannot be returned for any reason unless faulty.
Live events cannot be cancelled or refunded. You can be refunded if we reschedule, cancel, missell or move the event.
Our refund and returns policy lasts 30 days. If you wish to return the item, you must let us know within 14 days. You then have 14 days to return the item to us. After that, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:Â
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (this usually takes between 3-10 days depending on your card provider).
Late or missing refunds
Late or missing refunds may occur due to various reasons, so please check your bank account, credit card company, and then your bank.
If you’ve done all this and need further assistance, please contact us at hello@ukunplugged.org.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ukunplugged.org and send your item to the Shipping Returns address below. If the fault is agreed, a replacement will be sent to you.
If the item was marked as a gift when purchased and shipped directly to you, youâll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnât marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donât guarantee that we will receive your returned item.
To process your return:
1. Email us (within 14 days of receiving your item at) hello@ukunplugged.org with the reason for your return, giving your order number, name and address
2. Ship the product back to us (within 14 days) at 165 Bebington Road, Bebington, Wirral, CH63 7NT in its original condition and packaging.Â
3. You must pay the return post.
All items must be received within 30 days of original purchase.
UK UNPLUGGED
165 Bebington Road, CH63 7NT
Company registered in England and Wales (company n°: 12120550).
We create opportunities for families to create, explore and unplug.
We are grateful to our generous supporters, helping us to fulfil our mission.
Copyright © 2025 UK Unplugged CIC
Kadar volunteered as our Marketing Lead for UK Unpluggedâs Environmental Chemistry Project sponsored by the Royal Society of Chemistry, while studying Business Management at the University of Liverpool, and he felt this experience led directly to his being hired after graduation as a Graduate Project Executive.
As the marketing lead on the UK Unplugged Chemistry Project, Kadar gained essential hands-on experience. This role not only helped him develop critical skills but also instilled the confidence needed to succeed in his new position.
When asked about the benefits of volunteering with UK Unplugged, Kadar pointed to the fact that the real-world experience and community involvement it offers are unparalleled, providing an excellent foundation for anyone looking to launch their career.
Reflecting on his 3-year journey studying Business Management at the University of Liverpool, Kadar explained one of the highlights of their university experience was working closely with Diana Powell, CEO of UK Unplugged to lead the marketing for an event that promoted environmental chemistry to future generations. This project allowed Kadar to apply his academic knowledge practically and engage more deeply with the Liverpool and Wirral communities.
âI highly recommend students volunteer with Unplugged. Itâs a great way to gain real-world experience to help start your careerâ.
77 university student interns since 2020 and countless volunteers
A parent deeply committed to sustainability connected with us in April 2020 and has remained a part of the UK Unplugged community.
Pre-Involvement Perspectives on Sustainability:
Before our engagement with UK Unplugged, our family already had a strong connection with the environment and the principles of sustainability. We actively instilled in our children the importance of mindful consumption, using reusable and plastic-free products, cultivating our own fruits and vegetables, and participating in regular litter picking activities as a family.
Impact of UK Unplugged on Sustainability Education:
Being a civil engineer with an existing interest in sustainable practices, my involvement with UK Unplugged provided me with a unique opportunity to further explore and promote sustainability within my community. The activity boxes enabled me to engage with young people and introduce sustainability concepts in a playful and accessible manner. Itâs crucial that sustainability becomes ingrained in the normal habits of the younger generation, rather than an afterthought.
Significance of Sustainably Sourced Boxes:
The fact that the UK Unplugged boxes are sustainably sourced holds significant importance for our family. While these boxes may come at a higher cost compared to alternatives, we find value in supporting local businesses and contributing to our communityâs resilience against corporate giants. Knowing that our purchase supports local talent and family businesses brings a sense of fulfillment that transcends mere material acquisition. The conscious decision to shop small and locally resonates deeply with us, especially when it aligns with our environmental values.
Dedication to Environmental Responsibility:
UK Unplugged, under Dianaâs leadership, exemplifies a commitment to environmental responsibility that extends beyond mere rhetoric. Dianaâs dedication to fostering talent, creativity, and community engagement is commendable. Her choice to deliver boxes via bicycle underscores a genuine commitment to sustainability, contrasting with superficial carbon offsetting measures adopted by larger corporations. Itâs this authentic dedication that sets UK Unplugged apart, making it a beacon of sustainability within our community.
Conclusion:
Our journey with UK Unplugged has not only deepened our understanding of sustainability but has also empowered us to actively contribute to our communityâs environmental well-being. Through our engagement with UK Unplugged, weâve not only found a platform for sustainability education but also a community-driven initiative that embodies the principles we hold dear. As parents, weâre grateful for the opportunity to instill these values in our children and contribute to a more sustainable future, one UK Unplugged box at a time.
80% of kids give us 5 out of 5 stars
In the realm of mental health, the struggle for timely intervention and support has long been a challenge. On average, a young person spends 40 weeks on the Child and Adolescent Mental Health Services (CAMHS) waiting list.
In 2023, the Care Navigators who support the waiting list connected us with a young person. Their story shows the profound impact that UK Unplugged boxes can have on the lives of individuals dealing with mental health issues.
At the time, this young person was struggling to leave their house. They had lost interest in their usual hobbies and their school work. UK Unplugged hand-delivered a space-themed box, which includes activities ranging from educational materials to DIY projects. This allowed the young person to discover a new set of hobbies and interests they had never considered before, and this spark of passion set the stage for positive change.
Through engaging with the thoughtfully developed activities within the boxes, the young person rekindled their desire to go outside and see the stars, which began by learning about different constellations.
Going outside had such a positive effect on the young person, and led to more confident trips outside. Eventually, this experience led to the young person going to the library and wanting to learn more about this topic, meaning they were integrating back into society and regaining a sense of community.
This brought joy to not only this young person but their family and friends too. The case of this young person exemplifies the real-life impact of UK Unplugged boxes on mental health and well-being. By providing a tangible and engaging avenue for self-discovery and exploration, the boxes became catalysts for positive change.
434 boxes donated to the CAMHS waiting list
A young person was struggling with emotional regulation and mental health when themselves and a family member attended a UK Unplugged event.
This young person was very shy, and often could not go to activities outside of the house, such as school. They usually struggled with focus, often moving from one uncompleted task to another, which caused family frustration and financial strain, leaving films, and events early, in an attempt to keep them entertained.
Attending UK Unpluggedâs event was revelatory for the young person and their family: they stayed for the entire 2 hours and were entertained throughout the entire event, including listening to inspiring talks from students, getting involved in the activities and games, and even claiming that, despite hating science at school, they would enjoy it if their teacher did lessons like UK Unplugged!
The young person took the games played at this event and showed the rest of his family how to play at home, providing fun for the entire family.
The parent of this child said, âin other settings, our children are noticed for what they are struggling with rather than what theyâre interested in, [âŠ] I just wish more people would go out of their way to look for, encourage and grow these things in our amazing childrenâ.
50% of families we interact with have a SEND member