Anything you buy on our site that isn’t part of a subscription or an event, will be shipped by Royal Mail or hand delivered within 5 working days of an order being placed.
Things that may affect our delivery: how much we have of an item, where you live, and anything effecting the post office (weather, strikes etc.)
You must cancel by contacting us within 14 days of receiving an order if you want to return it. See the Returns and Refunds Policy below.
The first box is shipped within 5 working days of an order being placed. Subsequent boxes will be shipped in the 3rd week of the month.
You can cancel by notifying us within 14 days of the contract. After 14 days, you cannot cancel your year subscription mid-term. You can cancel the automatic renewal at any time and you will still receive the outstanding boxes for that year’s subscription but it will not renew.
The first box will be shipped to you on the 3rd week of the month after you pay for your first month’s order.
You can cancel your monthly subscription at any time. If you’ve already paid for your next order, that will be the final box you receive and no further charges will be made.
As our Unplugged boxes are personalised, and many have perishable items, they cannot be returned for any reason unless faulty.
Live events cannot be cancelled or refunded. You can be refunded if we reschedule, cancel, missell or move the event.
Our refund and returns policy lasts 30 days. If you wish to return the item, you must let us know within 14 days. You then have 14 days to return the item to us. After that, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (this usually takes between 3-10 days depending on your card provider).
Late or missing refunds
Late or missing refunds may occur due to various reasons, so please check your bank account, credit card company, and then your bank.
If you’ve done all this and need further assistance, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the Shipping Returns address below. If the fault is agreed, a replacement will be sent to you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To process your return:
1. Email us (within 14 days of receiving your item at) firstname.lastname@example.org with the reason for your return, giving your order number, name and address
2. Ship the product back to us (within 14 days) at 165 Bebington Road, Bebington, Wirral, CH63 7NT in its original condition and packaging.
3. You must pay the return post.
All items must be received within 30 days of original purchase.